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Returns and exchanges

If the products do not meet your expectations, you can send them back to us if these products are unused and still in original packaging. All cancellations must be notified in writing to mPartz in advance by e-mail. Please mention your full name and ordernumber in this e-mail.

Befor you return any products send an E-mail to You will then receive more information about this return / exchange and a return form. Please do not send items back without noticing us in advance!

NOTE: Returning books, battery-acid, multi-media (CD or DVD) and tailormade products is not possible!

Here are some points to take into consideration when returning goods or exchange:

  • Always send an E-mail before returning products within 30 Days after delivery to
  • Maximum return periode is 30 days after delivery.
  • Include the return form (you will receive from us by e-mail) on the return or exchange. Mention if you want to cancel the entire order or if you would like to exchange the product for another product (with or without refund or payment of the difference).
  • The return should be received within 14 days after your notification of the return / exchange at mPartz.
  • If an item is returned and not (as far as reasonably can be expected) in the original sealed packaging, there is a 50% refund of the purchase price. If an item is damaged, return or exchange will not be accepted and there will be no refund of the purchase pric. The product is property of the customer and can be returned to customer after payment of the shippingcosts.
  • Tailer made or special ordered products can not be returned. Among these are for examplepainted parts, brake lines, etc.
  • If you send the entire order back within 14 days, we will also refund our shipping cost.
  • Refunds for returns will be made ​​within 1-3 working days (usually same day).

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