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Mounted chain too long and therefore I can not put my chain tighter after about 10,000 miles. telephone contact is not possible to find. no no by mail we were not out there, it was up to all of my hand. I finally asked to latch switch that I can use to shorten chain over time and they also wanted to have 7.65. really not satisfied. gr CBR rider
mPartz Response:
The client has live chat directly with us had contact (not by email). We have checked that he had received. Properly set together with the customer This was the case (proper gear and proper chain). We have not talked about blame, but we have to try to figure out why the chain set does not fit since it should fit. According to all specificationsHence, we asked whether modifications to the motorcycle, for example (perhaps the customer will have experienced that it is a question of guilt, but it comes to finding out the cause). This client remained always ask about an extra latch circuit he needed, while it was not clear to us what is the cause and what is the use of an additional latch circuit. We had in fact advised the client itself to shorten the chain slightly or to exchange another shorter chain. The client subsequently terminated the chat session, because it no longer had time. The next day we received an email from the customer email which stated that he would like an extra latch circuit of us to shorten the chain only after 10.000km and then place. A new latch circuitWe have customers indicated that no decent solution to his problem. This as you go places with the chance that it will not fit a new latch switch on an already ingrained chain (holes are occasionally slightly worn oval). Then you can either perform a good solution better. Apparently has a different image to the customer here and should of course. We can not help all customers satisfaction. |
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